Having Trouble watching Videos With New Laptop HELP

[Irishdancer]

I got a new laptop old one died on me, this one is windows 8 it was ok to start with but now when I try to watch videos only get the sound and a green screen, I googled the problem and it said to right click on video and go to settings I did that it said to uncheck the Enable Hardware but when I go to settings and click on it cant see any Enable Hardware. I have tried shutting down and rebooting but it stays the same. Just hopping one of you lovely people will be able to help me Thanks

[Katymac]

Unhelpful in the extreme - but "I hate Windows 8"

I've spent months learning to use it- so I can't make any suggestions sorry

Are you using Windows Media Player?

[Irishdancer]

No idea what I am using got laptop on Friday liked my windows XP much easer to use

[paulears]

You probably need to upgrade windows 8 by downloading windows media player which rather stupidly is optional on some versions installed on new pcs! - when you install it it will also add the drivers and codecs you need. The green player window usually means it doesn't know how to display the video - you might also need to install quicktime and flash player to make sure everything can be played. A pain!

[francescasmum]

I bought a new lap top in July which has windows 8 and I haven't got to grips with it yet, I don't like it. Sorry can't be of any help but thank you Paulears for those tips.