Seems a bit disorganised!

I have just rung the BBC tel helpline number on the email & had a long repetitve discussion about what exactly our email says! He told me 1st that I have not been allocated any tickets yet, then my daughter (age 11) has but I haven't, then I have & she hasn't!!!! The email definitely says 'congratulations you have been awarded
tickets to the event etc etc etc! I told him only 1 was attached. He didn't not seem to understand any of it & just said, I will have to get someone to ring you back next week! I did say I needed to know asap as I would have to inform my daughters school that she wouldn't be there on Saturday & he went to argue that my daughter wouldn't be at school

as it was a Saturday. I explained 3 times that she goes to school on a Saturday morning & i dont think he believed me!!!!So, the saga continues..... LOL!!!
